Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which the contract is concluded.

The contract is concluded once we accept your binding booking and send you a booking confirmation.

To exercise your right of withdrawal, you must inform us at:

Tatiana Beckmann

NALEX LAB

c/o IP-Management #5094

Ludwig-Erhard-Str. 18

20459 Hamburg

Germany

Email: info@nalex-german.de

of your decision to withdraw from this contract by means of a clear statement, for example by a letter sent by post or by email.

You may use the model withdrawal form provided below, but its use is not mandatory.

You may also exercise your right of withdrawal through the electronic withdrawal function provided on our website. This function can be accessed through the clearly visible button labelled “Withdraw from contract.”

After entering the information required to identify the contract, you can submit your withdrawal by selecting “Confirm withdrawal.” You will then receive an immediate electronic acknowledgement containing the content of your withdrawal declaration and the date and time at which it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you in connection with the withdrawn contract.

The reimbursement will be made without undue delay and no later than fourteen days from the date on which we receive notification of your withdrawal.

We will generally use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Commencement of the Service During the Withdrawal Period

If the booked course or another booked service is to begin before the end of the fourteen-day withdrawal period, we will obtain your express request before commencing the service.

If you withdraw after expressly requesting that we begin providing the service during the withdrawal period, you must pay us a reasonable amount for the services already provided up to the time at which you inform us of your withdrawal.

This amount will be proportionate to the services already provided in relation to the total scope of the service agreed under the contract.

Expiry of the Right of Withdrawal After Full Performance

For a paid service contract, your right of withdrawal expires once the service has been fully performed, provided that, before performance began, you:

1. expressly consented to our beginning performance before the end of the withdrawal period; and

2. confirmed that you understood that your right of withdrawal would expire once we had fully performed the contract.

This consent and confirmation of knowledge are obtained expressly and separately during the booking process. The corresponding checkbox is not preselected.

This applies in particular where a short course, individual lesson or other service is fully completed within the fourteen-day withdrawal period.

The right of withdrawal does not expire merely because a language course has begun but has not yet been fully completed. In that case, however, you may be required to pay a proportionate amount for the services already provided before the withdrawal.

Electronic Withdrawal Function

For contracts concluded through our website, an electronic withdrawal function is available during the withdrawal period.

The function is continuously available on our website and can be accessed through the button:

“Withdraw from contract”

The following information is requested in order to submit the withdrawal:

• your name;

• information identifying the contract or booking; and

• an email address or another electronic means of communication to which the acknowledgement of receipt can be sent.

After entering this information, you may submit your withdrawal declaration by selecting:

“Confirm withdrawal”

After submission, you will receive an immediate electronic acknowledgement containing the content of your withdrawal declaration and the date and time at which it was received.

Use of the electronic withdrawal function is not mandatory. You may continue to exercise your right of withdrawal by email or by post.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete and send this form to us.

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To:

Tatiana Beckmann

NALEX LAB

c/o IP-Management #5094

Ludwig-Erhard-Str. 18

20459 Hamburg

Germany

Email: info@nalex-german.de

I/We (*) hereby give notice that I/We (*) withdraw from the contract concluded by me/us (*) for the provision of the following service:

________________________________________

Booked on:

________________________________________

Name of the consumer(s):

________________________________________

Address of the consumer(s):

________________________________________

Email address:

________________________________________

Booking number, if available:

________________________________________

Signature of the consumer(s)

(only if this form is submitted on paper):

________________________________________

Date:

________________________________________

(*) Delete as appropriate.

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No Statutory Right of Withdrawal for Business Customers

The statutory right of withdrawal is available exclusively to consumers within the meaning of Section 13 BGB.

A consumer is a natural person who enters into the contract primarily for purposes that cannot be attributed to their trade, business or self-employed professional activity.

No statutory right of withdrawal applies to contracts concluded with businesses within the meaning of Section 14 BGB. This applies in particular to companies booking language courses for their employees or for other business purposes.

Any contractually agreed cancellation provisions remain unaffected.

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Last updated: July 2026

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This English version is provided for the convenience of English-speaking users. The provider is established in Germany, and German law applies. In the event of any discrepancy between this English version and the German-language Widerrufsbelehrung, the German version shall prevail.